30-day money-back guarantee: We want you to be happy with your purchase and stand by the effectiveness of our range. Please contact us as soon as possible if you are not satisfied with the performance of any of our products.
If your product is not as described on our website, or is received in an unusable condition we will refund the purchase price or replace the product. Please email us at louise@threegems.co.nz and we will rectify the problem as soon as possible.
Deodorant Guarantee: If our Natural Deodorant does not perform as you would expect, and it does not keep you dry and odour-free, we will refund you the price you paid us for it.
Skin and Body Care Collection: If you purchase the Skin and Body Care Collection as a gift, and the recipient would prefer a different variant of face oil, body butter, or lip balm, we will exchange for the preferred variant once the original product is returned to us in an unopened, unused condition.