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Privacy Policy

What do we do with your information?

When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, postal address and email address.

With your permission, we may send you emails about Three Gems, new products, and other updates.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If, after you opt-in, you change your mind you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information at any time, by contacting us at [email protected] or mailing us at:

Three Gems Limited
PO Box 1000
Nelson 7040
New Zealand

Website hosting

Our store is hosted by Airsquare, who provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Airsquare’s data storage, databases, and the general Airsquare application. They store your data on a secure server behind a firewall.

Both our website host (Airsquare) and the platform we use for our email newsletters and the like use ‘cookies’, (small bits of data, which are sent to your Internet browser and stored on your computer) which allow us to recall your preferences when you re-visit our site. Most websites do this. Cookies can be used to identify your account in our system whenever you are logged in, but don’t carry any personal information about you.

You can choose to turn off cookies in your browser settings; however, this will mean that some of our website functions will be unavailable to you, e.g. you may not be able to sign in.


If you choose to pay for your online purchases with a credit card, this will go through the Stripe payment gateway. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard.


To protect your personal information, we take all reasonable precautions and follow industry best practices to make sure it is not lost, misused, accessed, disclosed, altered or destroyed.


As the Three Gems website may be accessed globally, we have an obligation to comply with GDPR (General Data Protection Regulation (EU)) and PDPA (Singapore Personal Data Protection Act 2012)

GDPR comprises of eight basic rights. These rights are given to individuals to protect their private lives and control the digital footprints they leave behind when using internet-based applications and services. These rights are to create openness, control, and trust between the parties. As such you have the:

Right to consent – you will have the opportunity to give consent
Right to data protection – all data is stored securely
Right to view personal data – we only store the information you provide
Right to correct data – you can contact us at any time to review and correct
Right to get notified – you will be notified if your data is breached
Right to data portability – this is not applicable to our on-line store
Right to be forgotten – you can unsubscribe at any time from our emails
Automated delete – your personal data is deleted after two years

Changes to these terms and conditions

We reserve the right to modify these terms, conditions, and privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect and how we use it.

Questions and contact information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at [email protected] or by mail to:

Three Gems Limited
PO Box 1000
Nelson 7040
New Zealand

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